Option Chain Analyst — Privacy Policy

To provide our services, Option Chain Analyst collects these types of information:

• Account information — your name, email address, phone number (where provided), and a securely hashed password when you create an account.
• Usage analytics — aggregated, non-identifying measurements of how features are used, so we can improve the product.
• Learning activity — the courses you enrol in, mock-test attempts and scores, video and lesson progress, and doubts or questions you post.
• Payment information — we never store your card or bank details. Payments are processed by our payment gateway (Razorpay); we retain only a transaction reference, the amount, and the payment status.
• Device & technical data — device model, operating-system version, app version, crash and diagnostic logs, and a push-notification token (only if you allow notifications).

Option Chain Analyst processes your information only for these purposes:

• To process payments and issue invoices and receipts.
• To send you course-related notifications — only after you opt in.
• To create, secure and maintain your account.
• To detect and prevent fraud, abuse and policy violations.
• To meet our legal, tax and accounting obligations.
• To deliver the courses, live classes, notes and mock tests you have access to.
• To respond to your support requests and doubts.

Your data is never sold. We disclose the minimum necessary data only to the partners that power Option Chain Analyst:

• Firebase Cloud Messaging (Google) — to deliver push notifications — your device token only.
• Law enforcement or regulators — only where we are legally compelled by a valid order under Indian law.
• Razorpay — our payment processor, to take payments and issue refunds.
• Cloud infrastructure providers — such as Hetzner and Vercel, acting as data sub-processors under confidentiality agreements.

Each provider is bound to use the data only to perform its service for us, not for its own purposes.

Your data is retained while your account is active. You may delete your account whenever you wish — either through the in-app “Delete my account” control or by writing to support@igniterapp.com. Once requested, we erase your personal data within 30 days, apart from records we must keep for legal, tax or accounting purposes (usually up to 7 years).

Option Chain Analyst is designed for learners aged 13 or older. Users under 18 should use the app and make purchases only with permission from a parent or guardian. We do not knowingly gather information from anyone under 13, and we remove any such data as soon as we become aware of it.

Passwords are hashed with bcrypt and never stored in plain text. All traffic is encrypted in transit using TLS 1.2 or higher, and database backups are encrypted at rest. We run regular security reviews and patch critical dependencies within 72 hours of a disclosure.

You are entitled to the following rights over your personal data:

• Correct information that is inaccurate or out of date.
• Access a copy of the personal data we hold about you.
• Delete your data, subject to legal retention requirements.
• Withdraw consent for any non-essential processing at any time.
• Nominate another person to exercise these rights on your behalf, as provided under the DPDP Act.

Write to us at support@igniterapp.com to use any of these rights; we reply within the legally required period.

Should we materially change our data practices, we will post an in-app notice and refresh the “Last updated” date shown above. By continuing to use Option Chain Analyst after the update, you agree to the new policy.

Have a question, complaint or grievance about your privacy? Email us at support@igniterapp.com. We aim to acknowledge every grievance promptly and resolve it within the timelines set by the DPDP Act.